Switch to BBVA, hassle free

This is a service that takes the steps necessary, on your behalf, to change from one bank to another by means of a simple and free process in which you decide what to bring to BBVA and when.

Yes, you must be a BBVA customer. To do this, you simply have to open an account in just 10 minutes and completely online. Become a customer now

The Bank Moving Service is completely free and has no charges or fees.

• The BBVA Account Transfer Service is only valid for transferring the payment accounts of individuals, meaning company accounts and those intended for commercial or professional activities are not eligible.
• The account holders of the recipient and source account must be the same and the transfer application must be signed by each and every one. The other bank may refuse the transfer if the general conditions of the service are not fulfilled. It is also possible that balance transfers may be denied when the source account has direct debit payment commitments.
• On the transfer request form, the customer will specify what information they want BBVA to request from their other bank and what it will be used for. And if they want, the customer will receive a copy of the information that is exchanged between the banks.
• If the customer gives instructions to close their previous account, they must return their cards, checks, passbooks, etc. that belong to the original bank.
• A balance transfer will result in the original account being closed. Partial transfers will not be accepted.
• Any transfer made by the customer between the original account and the destination account outside the transfer process may entail a fee.

• Once you open your free account, you can request the transfer of accounts from bbva.es, the mobile app or at a BBVA branch.
• Enter the number of the account you want to transfer to BBVA and choose all the options you like: transfer your standing orders; transfer your recurring income and bills; close your other account by transferring the entire balance.
• Within 2 days, BBVA will ask your other bank for the details needed to transfer the account.
• Your other bank will have a maximum of 5 days to accept it and send us the information requested.
• Once the information is received, BBVA will have 5 days to set up the standing orders from your old account into your new account and notify the payment issuers of the new account.

We keep you informed of how the process is progressing and, if necessary, we will ask you for additional information through notifications in the My Mailbox section of the website and the mobile app, and also by email.

To manage the account transfer procedure, BBVA will do the following:

• It will ask your other bank for the information necessary to manage and process your account transfer request to BBVA.
• It will set up any permanent transfer orders that you want in your new BBVA account, starting from the date you state in your application (your other bank will be responsible for cancelling these same orders in your previous account).
• It will notify your payers and issuers of your direct debits (bills) of the account change.
  

To ensure that no charge is returned, BBVA will accept direct debits (bills) and incoming transfers from the date specified in your application (your other bank will no longer accept them).

There are some steps, such as changing the direct deposit of pensions or unemployment benefits, that have to be done by you. If you need help switching the direct deposit account for your pension, you can visit a BBVA branch.

• You must have an account with BBVA.
• The source account holders (that of your other bank) and the destination account holders (that of BBVA) must be the same.
• The transfer request must be signed by every account holder.
• You have to keep a sufficient balance in the old account until the transfer is complete.

 

The transfer of accounts between banks in Spain takes at least 15 business days from the application date (this includes the period for every account holder to sign). If you wish, you can also request that it be done over a longer period of time.
To ensure that any charges that are made to your old account are serviced, and thus avoid the costs associated with possible defaults, we recommend that you keep it open and with a balance for at least 2 or 3 months.

If you would rather handle the change in direct deposits of your income and the direct debits of your bills yourself, we will provide you two letter templates to use, so that you can inform both your payers and the issuers of your bills of the change in account.

BBVA will send the account change request on your behalf.
Both payers and payees will be responsible for changing the direct deposit/debit.

If you choose the "bring income" or "bring bills" option, you can choose which income and direct debits (bills) you wish to bring to BBVA.
However, if you choose the "bring your entire account" option, we have to bring all the deposits, direct debits (bills) and periodic transfers associated with that account.