Legal notice and other documents

For the reasons stated below, BBVA does not have its own engagement policy under the terms set out in Article 224. a) of Royal Legislative Decree 4/2015 of October 23, approving the revised text of the Securities Market Law, pursuant to Section 6 of the aforementioned Art. 224 a).

On the one hand, BBVA has delegated the management of a large part of its discretionary managed portfolio contracts to BBVA Asset Management, S.A., S.G.I.I.C. (BBVA AM). In these cases, the engagement policy will be that of the delegated entity. You can consult it on the website

Furthermore, BBVA is expected to finish delegating to BBVA AM the management of its remaining discretionary managed portfolios. BBVA intends to have all of the Bank's discretionary managed portfolio contracts managed by BBVA AM. With regard to these contracts whose management has not yet been delegated, the investment in the shares of companies that are traded on a regulated market located in a European Union Member State represents a very low percentage of the total investments (less than 3.7%), and in no case represents a significant percentage of the shares or voting rights of the listed companies.

On the other, BBVA, as the entity that provides the discretionary managed portfolio service, does not have in its contracts with its customers a clause that expressly delegates the voting rights associated with the investments that are part of the managed assets. The engagement activities to be carried out by BBVA AM, if any, are limited by this.

On March 10, 2021, Regulation (EU) 2019/2088 of the Parliament and of the Council of November 27, 2019 on sustainability‐related disclosures in the financial services sector, went into effect.

This Regulation lays out harmonized rules on transparency that participants in financial markets and financial advisors must apply involving the integration of sustainability risks, the consideration of adverse sustainability impacts and sustainability-related information pertaining to financial products.

In compliance with the aforementioned Regulation, the following information is added to the BBVA website: 

Declaration of principal adverse sustainability impacts on 03/10/2021

BBVA integrates ESG (Environmental, Social and Governance) factors into both its investment decisions and its investment advisory service. As a result, among other aspects it considers both the impact of the sustainability risks on the investments made through the discretionary portfolio management service and on the selection of assets for which it provides its advisory service, as well as the key adverse incidents involving ESG factors.

When making investment decisions involving the assets that make up the managed portfolios, and when selecting the assets for which it provides its advisory service, BBVA takes into consideration internationally accepted standards, principles and treaties on sustainable development and corporate social responsibility, including:

  • The United Nations Global Compact and Sustainable Development Goals.
  • The Paris Climate Accord.
  • The CNMV's Good Governance Code.

Moreover, BBVA has endorsed the Principles for Responsible Banking promoted by the United Nations; the Katowice Commitment and the Collective Commitment to Climate Action.

BBVA does not have its own engagement policy for the reasons specified here

ESG risks and factors are being integrated into the process of selecting and monitoring the assets involved in investment decisions or in the investment advisory service. It is formalized through the corresponding action frameworks of the different investor committees, taking as a benchmark both the bank's own criteria and information from vendors and analysts specializing in the subject.

BBVA has delegated the management of a large part of its discretionary managed portfolio contracts to BBVA ASSET MANAGEMENT, S.A, S.G.I.I.C (BBVA AM). Furthermore, BBVA is expected to finish delegating to BBVA AM the management of its remaining discretionary managed portfolios. BBVA intends to have all of the Bank's discretionary managed portfolio contracts managed by BBVA AM.

With regard to the control and analysis of the main adverse incidents that its investment decisions have on the sustainability factors, BBVA AM has a process for identifying the main impacts, based on the nature of the assets in which it invests, that defines the variables that it considers most relevant to measure and monitor.

Pending the European legislator's approval of the technical standards for the implementation of Article 4 of Regulation (EU) 2019/2088 specifying this type of variable, the indicator selected by the delegated entity BBVA AM is the average carbon intensity (Scope 1 and 2) for investments in securities issued by private entities (debt securities) and investment funds.

Information on the integration of sustainability risks into the investment decision-making process and into investment advice

BBVA is aware of banking's prominent role in the transition to a more sustainable world through its financial activity. As a result, BBVA has endorsed the Principles for Responsible Banking promoted by the United Nations, the Katowice Commitment and the Collective Commitment to Climate Action. It also seeks to play a relevant role, as society demands, and to help its customers transition to that sustainable future.

Furthermore, the Bank will ensure that its activity is carried out in accordance with a set of values, principles, criteria and attitudes aimed at achieving the sustained creation of value for shareholders, employees, customers and for the company as a whole.

Similarly, BBVA will promote the implementation and development of ethical principles based on integrity and transparency. 

BBVA integrates ESG (Environmental, Social and Governance) factors into its investment decisions. As part of its commitment, it has taken steps to integrate supra-financial aspects into its investment decisions, their related follow-up and the risk control and analysis processes. To this end, it takes into consideration an ESG assessment of the various assets in which it invests, through the discretionary portfolio management service, and for which it provides investment advice, in order to determine their sustainability by incorporating the entity's own criteria, along with information from specialized vendors and/or analysts. 

BBVA has delegated the management of a large part of its discretionary managed portfolio contracts to BBVA ASSET MANAGEMENT, S.A, S.G.I.I.C (BBVA AM). In these cases, the risk integration policy will be that of the delegated entity. You can find out more about it here.

BBVA is expected to finish delegating to BBVA AM the management of its remaining discretionary managed portfolios. BBVA intends to have all of the Bank's discretionary managed portfolio contracts managed by BBVA AM.

Information on the consistency between the remuneration policies and the integration of sustainability risks on 03/10/2021

Among BBVA's remuneration policies, the Bank has a remuneration policy that is generally applicable both to its employees and to those of the companies that are part of the BBVA Group (which includes the remuneration policy applicable to personnel categories with a significant impact on the "Identified Group" risk profile); and a remuneration policy applicable to the Directors of Banco Bilbao Vizcaya Argentaria, S.A. (the “Remuneration Policy for the Directors of BBVA”).

Its definition took into consideration not only the enforcement of the legal requirements that are applicable to credit entities and to the various sectors in which BBVA conducts its business, but also consistency with best market practices. It also includes elements intended to reduce exposure to excessive risks and to adjust the remuneration to the goals, values and long-term interests of the Group.

In 2021, the Board of Directors, at the suggestion of the Remuneration Committee, approved a new Remuneration Policy for BBVA directors that will in turn be submitted for approval at the next AGM in 2021, for application in the 2021, 2022 and 2023 fiscal years.

One of the key components of BBVA's new Remuneration Policy for its Directors is to reinforce the alignment between the Group's strategy and the creation of long-term value. To this end, it establishes a suitable balance between the fixed and variable components of remuneration; elements that guarantee prudent risk management, value creation, sustainability and the resilience of the business model, as well as the company's solvent growth and profitability.

In establishing this Policy, the Board of Directors and the Remuneration Committee considered, among others, the increasing importance for the Bank and society as a whole of the risks related to sustainability and climate change. For these purposes, and in keeping with the BBVA Strategic Plan, which specifies sustainability as one of its strategic priorities, the Board of Directors is promoting the integration of sustainability and the fight against climate change into the day-to-day business and activities of the Group by laying out objectives to facilitate its implementation and monitor its evolution. 

As a result, as concerns remuneration, a new indicator has been incorporated for 2021 involving Sustainability (Mobilization of sustainable financing) that is directly related to the Group's activity. Its goal is to enforce the commitments undertaken with the market in the area of climate change, and to lend more importance to the commitment, of both the President and the CEO, to have BBVA achieve its sustainable development objectives, in keeping with the Bank's strategic priority of helping customers transition to a sustainable future. It thus incorporates an ESG (Environmental, Social, Governance) metric into the variable remuneration of executive directors, as well as of senior management and the company's other employees.

It is mandatory for all financial institutions to have digital copies of certain personal documents of their customers in order to verify their identity, their economic or professional activity or the origin of their funds, according to the Act 10/2010 on the Prevention of Money Laundering.

Failure to comply with this legal requirement may force us to cancel all accounts contracted by clients that do not provide this documentation.

(400 kB) -- Law 10/2010 on money laundering prevention

Necessary documentation

In order to continue offering these services, we need your cooperation.

The following are the documents that may be required:

  • Identification document (ID, Foreign National's Identification Number, Passport, etc.). 
  • Declaration of Economic Activity (DAE). A document filled in and signed by the customer giving details of his/her economic activity, either at the branch office or via Customer Login on (My Profile). 
  • Document proving your economic or professional activity. Depending on the customer type or activity, one of the following should be presented:

- Proof of current salary (no more than 3 months old).

- Certificate of employment issued by your employer.

- Certificate of earnings, pension or benefits.

- Most recent year's personal income tax return.

- Current employment contract.

- Declaration of inclusion in the taxpayers register (form 036).

- Registration of activities with the public revenue service (Spanish Government license for business activities).

- Last yearly or quarterly VAT or personal income tax statement.

- Most recent bill from a professional association.

- Social Security self-employed proof of payment (no more than three months old).

For more information, contact your usual adviser or go to a BBVA branch.

MiFID II is a European regulation that has been transposed into Spanish law, and its aim is to improve the protection of investors in financial products. It also aims to establish a single European financial instrument market by improving the transparency and efficiency of the markets. 

With regard to European regulations, MiFID II mainly comprises the following standards:

The transposition of MiFID II into Spanish law has been carried out through the following standards:

Customer classifications

MIFID II lays out the obligation to classify customers based on their level of knowledge of and previous experience with financial services and instruments:

  • Professional customers are those who have the experience, knowledge, and qualifications required to make their own investment decisions and correctly evaluate risks. For example, business owners who individually satisfy at least two of the following conditions: their assets total at least 20 million euros; their annual turnover is equal to or greater than 40 million euros; their equity totals at least 2 million euros.
  • Eligible counterparties are those legal entities and public bodies that are thus classified by the securities market regulations. For example: credit entities, investment services companies. insurance companies and governments.
  • Retail customers are all those customers who are not considered Professional or Eligible Counterparties. Most investors fall into this category, which receives the highest level of protection. 

However, a customer can request a change in classification to receive a higher or lower level of protection, as long as certain requirements are met. If you need more information, please visit your BBVA branch.

SEPA (Single Euro Payments Area) is an area in which consumers and companies can carry out domestic and international charges and payments, in the same basic conditions and with the same rights and obligations, regardless of their location. Within the SEPA zone, all borders have been eliminated when it comes to making or receiving payments in euros.

The SEPA area consists of the 28 European Union member states, together with Iceland, Liechtenstein, Norway, San Marino, Switzerland and Monaco.

What is it?

SEPA: New outlook for payments in Europe

After adoption of the euro as a single currency, the SEPA project represents another step towards the economic and monetary integration of Europe: the creation of an authentic domestic market where there is single way of making payments effectively, securely, simply and transparently.

The payment instruments included in SEPA are:

  • Transfers.
  • Debit entries.
  • Payments by card: The main new features introduced are that it is now mandatory to include a chip in all cards, and all transactions must be authorized with a PIN. With these measures, the aim is to increase the level of security of all transactions. It affects both credit and debit cards.


The mandatory deadline for migration to SEPA payment and collection instruments was February 1, 2014, except for niche products that, because of their specific characteristics and low volume of operations, were migrated during a second phase in February 2016 (in Spain, C58 credit advances and receipts sent by C32).


  • Unified format for executing payments and collections in euros within the EEA.
  • Ability to consolidate accounts to facilitate centralization of cash management functions.
  • Facilities for expanding business beyond the local market.
  • With B2B debits (between companies), certainty of collection for the creditor.


The SEPA transfers scheme (in force since January 2008) enables the simple, standardized sending of payments within its geographic area.

SEPA transfers have the following features:

  • Denominated in euros.
  • No limit on amount.
  • Between bank accounts, leaving behind the cash transfer system.
  • With expense clause <Shared>.
  • Use of the IBAN as account identifier.
  • Maximum completion time one day. There is a possibility of sending same-day SEPA transfers (the payee receives the funds that day) and instant SEPA transfers (the payee receives the funds instantly).
  • 140 characters of payment information, which is transferred in full from the payer to the payee.

CORE and B2B debits

This is an instrument for making collections via direct debit from the debtor's account.

Key features of SEPA debits are:

  • Denominated in euros.
  • No account limit
  • With expense clause <Shared>.
  • Use of the IBAN as account identifier.
  • 140 characters of information, which is sent in full from the creditor to the debtor. An expanded item with up to 640 characters at some Spanish entities. 

Core Debit Entries

This involves the basic diagram for debit entries. These can be used to make transfers to both individuals and companies. 

  SEPA Core Debit
SEPA Core Debit

Standard format. 

Your details are conveyed in the debit transaction.

SEPA Core Debit


One additional day for debits with an EBA recipient.*

SEPA Core Debit

140 characters. 

An expanded item at some Spanish entities.

SEPA Core Debit

Op.authorized: 8 weeks. 

Unauthorized transactions: 13 months.

Account ID
SEPA Core Debit
SEPA Core Debit

XML ISO20022 Core AEB

European XML

AEB 19.14

SEPA Core Debit

* EBA is the clearing house for cross-border and domestic debit entries to companies that do not operate through Iberpay (the Spanish clearing house).

B2B debit entries

The outline among businesses (B2B debits) offers the creditor a greater collection guarantee, since the debtor relinquishes the right to refunds on authorized operations. For this reason, the debtor's entity can apply for the authorization of the mandate before recording the first charge on the account.

New developments for Debits 

  • Financing of debit entries: SEPA Core and B2B debits can be financed. In Spain the format is that of SEPA debit entries, including indication of financing established in the Spanish banking notebooks. 
  • Simplified operations for Core debit entries: as of November 2016, there is a single submittal period for SEPA Core debits, regardless of their type (first, recurring, one-time, etc.): D-1 for domestic debit entries or those with a payee entity that operates through Iberpay (EBA requires submittal one additional day in advance). It is also no longer compulsory to indicate the first SEPA debit of a series as the first (FRST) before sending recurring debits (RCUR).


BBVA offers issuance of SEPA transactions including transfers, debits, and financed debiting (Core and B2B). SEPA operations can be sent conveniently through the BBVA electronic banking channel or by using your regular online channels.

In addition, BBVA offers other value-added services: information on the requirements for SEPA instruments, programs to create SEPA files, consulting for start-up, re-calculation service for debiting due dates, expanded 640-character descriptions for debits, data conversion services, same-day crediting to BBVA payees, same-day debiting of BBVA accounts, information on modifications to debtor accounts, etc.

For more details about the channels and formats available in each country, contact your BBVA branch.


This code of conduct was approved by the BBVA Board of Directors on May 28, 2015.

(565 kB) -- Code of conduct



  • Document of the CNMV: Reform Document 09_2014. See document.
  • Royal Decree 878/2015 of October 2. See document.
  • Act 11/2015 on the resolution of credit institutions. See document.
  • Legislative Royal Decree 4/2015 of October 23. See document.
  • Compliance with Article 39.7 of EMIR-Segregation and Portability. See document.



The links to the websites of the market infrastructures included on this page have been included for information purposes, and the information provided in it is of a purely illustrative nature. The information supplied should not be considered financial advice under any circumstances, nor should it be understood as a recommendation to carry out operations nor shall it constitute the basis for a decision to be taken in any given direction. Banco Bilbao Vizcaya Argentaria, S.A. or any other company of the BBVA group (hereinafter, ‘BBVA’) assumes no commitment to communicate changes or to update the content of this page. BBVA considers the links to the websites of the market infrastructures included on this page to be reliable sources. Nevertheless, although reasonable measures have been taken to ensure the information contained is not incorrect or erroneous, BBVA does not declare or guarantee, neither expressly nor implicitly, that it is accurate, complete or up-to-date, and it should not be relied upon as though it were. BBVA expressly declines any responsibility for error or omission in the information contained in the document.

BBVA documentation

  • Notice of risks for the purposes of the EMIR: see document
  • Document warning of risks with regards to CSDR: see document.

Information on Recapitalization instruments

Information on financial instruments subject to the resolution system of the Directive on Banking Recovery and Resolution.

BBVA has an advertising or business communications policy that sets forth suitable criteria and procedures to ensure compliance with the standards, principles and general criteria of applicable regulations governing advertising, as follows:

  • Orders EHA/1718/2010 and EHA/1717/2010 of June 11, Article 4, on the regulation and control of advertising.
  • Rule 6 of Bank of Spain Circular 4/2020 of June 26.

BBVA's Advertising Communications Policy in Spain.

A structured product is a combination of two or more financial instruments that comprise a single structure. This is a single and indivisible package that combines a product linked to interest rates with one or more financial derivatives. Once the issuer provides the final terms of each structured bond to us, the related documents will be made available in this section. Said documentation describes in detail all the characteristics and conditions specific to each issue.

View the Documentation on Structured Bonds.

Starting January 1, 2021, as a result of the UK's departure from the European Union (Brexit):

- Transfers in EUR issued to and received from the UK will have the same fees as transfers outside the European Economic Area.

- SEPA debit entries issued to the United Kingdom must indicate the debtor's address, as this is a requirement imposed by British authorities. 

When a SEPA debit issuer sends debit entries to the United Kingdom, it must fill out the "debtor address" field; otherwise, the debit entry will be rejected. For all other debit entries sent to any other SEPA country, this field continues to be optional.

- Transfers to the United Kingdom must include the payer's address, otherwise the transfer could be rejected.

Contract information

Consult the discretionary portfolio management service agreement with delegation (Private Banking Portfolios) in effect on this date. We will generate the contract with your personalized data in the application process.

View the discretionary asset portfolio management service agreement in effect on this date. We will generate the contract with your personalized data in the application process. 

View the fund portfolio discretionary management service contract (CII) called BBVA Multiestrategia Portfolio in effect on this date. A customized contract will be created with your personal details during the contract process. 

View the non-independent investment advisory service contract (Private Banking and Equity Portfolios) and the independent investment advisory service contract. We will generate the contract with your personalized data.

View the 2/2016 version of the standard contract for the discretionary and individualized global management of investment portfolios and of the contract for investment advice, together with the contract amendments derived from the entry into force of the MiFID II Guidelines, which we have added for your information. These versions are not the ones BBVA currently signs with its customers.

View Version 02/2016 with MiFID II updates Discretionary Portfolio Management Contract.

View Version 02/2016 with MiFID II updates Non-Independent Advisory Contract.

Telematic services and online banking terms and conditions