Account Transfer Service

1. If you already have an account with BBVA, you can request the transfer of accounts from bbva.es, the mobile app or at a BBVA branch.
2. Enter the number of the account you want to transfer to BBVA and choose all the options you like: transfer your standing orders; transfer your recurring income and bills; close your other account by transferring the entire balance.
3. Within 2 days, BBVA will ask your other bank for the details needed to transfer the account.
4. Your other bank will have a maximum of 5 days to accept it and send us the information requested.
5. Once the information is received, BBVA will have a period of 5 days to set up the standing orders from your old account into your new account and notify the payers and issuers of bills of the new account.
   

We keep you informed of how the process is progressing and, if necessary, we will ask you for additional information through notifications in the My Mailbox section of the website and the mobile app, and also by email.

To manage the account transfer procedure, BBVA will do the following:

• It will ask your other bank for the information necessary to manage and process your account transfer request to BBVA.
• It will set up any permanent transfer orders that you want in your new BBVA account, starting from the date you state in your application (your other bank will be responsible for cancelling these same orders in your previous account).
• If you wish, BBVA will notify your payers and issuers of your direct debits (bills) of the account change.
• To ensure that no charge is returned, BBVA will accept direct debits (bills) and incoming transfers from the date specified in your application (your other bank will no longer accept them).

BBVA cannot intervene and change transfers from the General Treasury of the Social Security (public pensions, benefits, etc.), so you must request these changes personally. You can visit a BBVA branch to re-direct deposit your pension.

• You must have an account with BBVA.
• The source account holders (that of your other bank) and the destination account holders (that of BBVA) must be the same.
• The transfer request must be signed by every account holder.

The transfer of accounts between banks in Spain takes at least 15 business days from the application date (this includes the period for every account holder to sign). If you wish, you can also request that it be done over a longer period of time.
To ensure that any charges that are made to your old account are serviced, and thus avoid the costs associated with possible defaults, we recommend that you keep it open and with a balance for at least 2 or 3 months.

If you would rather handle the change in direct deposits of your income and the direct debits of your bills yourself, we will provide you two letter templates to use, so that you can inform both your payers and the issuers of your bills of the change in account.

BBVA will send the account change request on your behalf.
Both payers and payees will be responsible for changing the direct deposit/debit.

Yes, you can choose the date on which you want the transfer to go into effect, as long as it is after the minimum 15 business-day period following the application date (this includes the period for every account holder to sign).

Our advisers will give you all the information you need to make a transfer between BBVA accounts. You just need to download the transfer form, fill it out, specifying the effective date of the transfer, sign it and hand it in at one of our branches.

To make it easier to open a bank account in a European Union country, you can request a digital file with information from the last 13 months on the periodic transfers, recurring income (paycheck or other income) and bills (direct debits) in your BBVA account.
If you also decide to transfer the balance of your BBVA account to the new account in another country, we will make a transfer free of charge and close the account in Spain if you request it and if the account is free of payment obligations.
Please note that BBVA will not be responsible for reporting the account change to either your payers or to the issuers of bills, which is something that you will have to do individually.
The bank in the European Union country, for its part, will have to create the permanent transfer orders you need.
To receive the information on your account, just download the request form, fill it out, sign it and hand it in at a BBVA branch.