Account Transfer Service

1. If you already have an account with BBVA, you can request the transfer of accounts from bbva.es, the mobile app or at a BBVA branch. Corporate accounts and those intended for commercial or professional activities are excluded.
2. Enter the number of the account you want to transfer to BBVA and choose all the options you like: transfer your standing orders; transfer your recurring income and bills; close your other account by transferring the entire balance.
3. Specify the date on which you want the transfer to be made. Select a date such that any payment commitments and recurring deposits (salaries, pensions, etc.) will have time to reach the new account.  The minimum period for completing the process is 15 business days after all the account holders sign the request. The balance is transferred from the other bank on the date specified. It could take a few days for the amount to be deposited in the destination account.
4. The transfer process will commence when the request is signed by all the account holders.
5. Within 2 days, BBVA will ask your other bank for the details needed to transfer the account.
6. Your other bank will have a maximum of 5 days to accept it and send us the information requested.
7. Once the information is received, BBVA will have a period of 5 days to set up the standing orders from your old account into your new account and notify the payers and issuers of bills of the new account.
8. Your other bank will take care of closing the account and transferring the balance to your BBVA account on the date you specify in the request.

We keep you informed of how the process is progressing and, if necessary, we will ask you for additional information through notifications in the My Mailbox section of the website and the mobile app, and also by email.

The Account Transfer is completely free and has no cost or fee.

To manage the account transfer procedure, BBVA will do the following:

• Ask your other bank for the information necessary to manage and process your request to transfer the account to BBVA.
• Set up any permanent transfer orders that you want in your new BBVA account, starting from the date you state in your request (your other bank will be responsible for cancelling these same orders in your previous account).
• If you wish, BBVA will notify your payers and issuers of your direct debits (bills) of the account change. The account change will be processed by your payers and issuers.
• Process the change of general pension accounts with Social Security. BBVA sends your application to the General Treasury of the Social Security (TGSS) and will inform you if it is accepted or rejected. The TGSS will also manage the change of the pension account you have in your name.
• To ensure that no charge is returned, BBVA will accept direct debits (bills) and incoming transfers from the date specified in your application (your other bank will no longer accept them).

In these cases, BBVA cannot intervene, since the government requires the recipient to personally process any changes to the direct deposit account through the SEPE. In the transfer process, we will provide you with the options available to contact and request the change of account.

If you receive non-contributory pensions issued by the General Treasury of the Social Security or pensions issued by other bodies such as Muface, Mugeju, Isfas, etc.; you will need to contact the corresponding body in-person to communicate the change of account.

There are entities, companies and agencies that issue direct debits, such as the Tax Agency and some municipalities, that only allow the account holder to be the one to report a change in accounts. In addition, in the case of municipalities, changes to direct debited tax payments (property tax, waste collection tax, etc.) are not allowed in the 2 months prior to the voluntary payment period. 

Keep these cases in mind when choosing the date to execute the transfer. And make sure you keep a balance in both accounts, the old one and the BBVA account, so you can make any payments until the account is transferred.

BBVA will inform the other bank of your request to transfer the account. The other bank is responsible for transferring the balance to the BBVA account and closing the old one on the date you specified in the transfer request.

• You must have an account with BBVA. Corporate accounts and those intended for commercial or professional activities are excluded.
• The source account holders (that of your other bank) and the destination account holders (that of BBVA) must be the same.
• The transfer request must be signed by every account holder.

The transfer of accounts between banks in Spain takes at least 15 business days from the application date (this includes the period for every account holder to sign). If you wish, you can also request that it be done over a longer period of time.

Keep in mind what type of operation you are going to transfer, because it could affect the transfer times. Our general recommendation is that you select 1 month from today.

Some deposits, such as a pension or paycheck, can take up to 2 months to change accounts.

If you would rather handle the change in direct deposits of your income and the direct debits of your bills yourself, we will provide you two letter templates to use, so that you can inform both your payers and the issuers of your bills of the change in account.

BBVA will send the account change request on your behalf.
Both payers and payees will be responsible for changing the direct deposit/debit account.

Our advisers will give you all the information you need to make a transfer between BBVA accounts. You just need to download the transfer form, fill it out, specifying the effective date of the transfer, sign it and hand it in at one of our branches.

To make it easier to open a bank account in a European Union country, you can request a digital file with information from the last 13 months on the periodic transfers, recurring income (paycheck or other income) and bills (direct debits) in your BBVA account.
If you also decide to transfer the balance of your BBVA account to the new account in another country, we will make a transfer free of charge and close the account in Spain if you request it and if the account is free of payment obligations.
Please note that BBVA will not be responsible for reporting the account change to either your payers or to the issuers of bills, which is something that you will have to do individually.
The bank in the European Union country, for its part, will have to create the permanent transfer orders you need.
To receive the information on your account, just download the request form, fill it out, sign it and hand it in at a BBVA branch.