How do I request the Inheritance Processing service at BBVA?

Whether you are a customer or not, you can request the service in two different ways: Online via bbva.es or the BBVA app . If you are a customer, you must access your personal area with your login password, and if you are not a customer or a registered user, you must register in the user space . At any BBVA branch .

How do I process an inheritance online?

You can do so by following these simple steps: Go to Inheritance processing in your personal space at bbva.es or in the BBVA app . Check your contact details and validate your email if you have not already done so. Go to Inheritance processing from your cell phone. If you are not a customer but you have already created your username, take a picture of your DNI and take a selfie to identify yourself. Return to your personal space at bbva.es from your computer to continue processing the inheritance.

Can I process an inheritance from the app?

You can start the process both from the BBVA app and from bbva.es. However, you can only complete the process in your personal area at bbva.es, logging in from a computer. If you are a non-customer user, the identification process must be done from your app (provided you have an identification document with a photo).

What is the identification process?

If you are a non-customer user, it is important that we can identify you to process an inheritance through BBVA. That's why you have to complete the identification process from the app, to take a picture of your identity document and take a selfie with a different expression. If your identity document does not have a photo (NIE or passport), you must go to a BBVA branch so that we can identify you and continue inheritance processing there. Remember that you will also have to give us your contact details and validate your email if you have not already done so.

Even if I have a photo ID, can I go to a branch to carry out the identification process?

Yes. You can identify yourself through your mobile device or, if you prefer, at a BBVA branch.

How do I validate my email address?

When you start the inheritance processing process, you will see a control panel where you can confirm or change your contact details. If your email is not validated, we will tell you how to do so here.

How do I change my email address?

You can change your email address in the control panel you will see when you start inheritance processing. Once the email has been changed, you must confirm the change from your old email address so that the change is effective. Then you will have to validate it.

How do I provide my phone number?

You can provide your phone number in the control panel you will see when you start inheritance processing.

Who can process an inheritance online?

Anyone, whether or not they are BBVA customers, can start processing an inheritance online. But if your identity document is a passport or NIE without a photo, you must go to a BBVA branch so that we can identify you.

Inheritance Processing

We make it easy for you when you need it most

Service for customers and non-customers.
You can manage it at a branch or 100% online.
We'll guide you through the whole process.
For non-customers, identification with a DNI or TIE.

You'll have our support, whether you are a BBVA customer or not

I am not a customer
I am a customer

Request the processing of your inheritance however you prefer

Online

If you are already registered for the BBVA user space, log in to bbva.es from your computer and request the service in your personal area.

If you are not yet registered for the user space, you can do so free-of-charge and with no commitment. In this space, you will also find different features and information on financial products. If you do not want to register as a user, you can go to a BBVA branch to process your inheritance.

More information

Create user

At a BBVA branch

We offer the Inheritance Processing service at any of our branches, whether you are a BBVA customer or not.

Find a branch

If you choose to request the procedure online, follow these steps

From bbva.es (computer or cell phone) or the BBVA app, access the user space. Remember that to request the service online, you must register in this BBVA space for non-customers. If you don't want to do so, you can process the inheritance at a branch.

From bbva.es (computer or cell phone) or the BBVA app, go to the link you will find in the Global Position or in the side menu, in the operations section.

From bbva.es (computer or cell phone) or the BBVA app, fill in any missing or new contact details if necessary. Remember that your email address must be validated.

From bbva.es (cell phone only) or the BBVA app, go to Inheritance Processing, even if you have started the process from your computer. If your identity document is a passport or NIE (document without photo), you must go to a BBVA branch so that we can identify you and continue processing your inheritance there.

From your computer, log into your personal area at bbva.es and continue with the process by providing the necessary documentation.

You choose how to request the processing of your inheritance

Online

If you are a customer and you already have a login password for your personal area, you can easily and conveniently request inheritance processing from your computer at bbva.es.

At your BBVA branch

Our inheritance processing specialists will advise you and guide you step-by-step at your branch.

If you have a password to access your private area at bbva.es, we recommend that you do so in this way, since you will receive a faster response. If you still don't have your login password, you can create it easily.

Create login password

These are the stages of the process that we will follow together

1. Notification of death

Death certificate sent to the bank to confirm the death.
2. Certificate of positions

A document is obtained that includes the products and balances held by the deceased at BBVA as of the date of his/her death.
3. Documentation for the distribution

Documentation is provided with the distribution instructions, as agreed by the heirs.

What documentation are you going to need?

Whether you want to process the inheritance at a branch or online, this is the documentation you will have to provide.

Death certificate.
Certificate of last will and testament.
Will or Record of Common Knowledge or Declaration of Heirs.
Document of acceptance and awarding of the inheritance.
Settlement of the inheritance tax.

In the following article you will find more information on each of these documents.

Banking procedures in the event of inheritance or death

Do you want more information on the Inheritance Processing service?

See our Help guide for heirs.

See guide

Whether you are a customer or not, you can request the service in two different ways:

Online via bbva.es or the BBVA app. If you are a customer, you must access your personal area with your login password, and if you are not a customer or a registered user, you must register in the user space.
At any BBVA branch.

Create your username for BBVA

You will have access to other services and tools that will make your day-to-day life easier.

Create user

We make it easy for you when you need it most

You'll have our support, whether you are a BBVA customer or not

Request the processing of your inheritance however you prefer

Online

At a BBVA branch

If you choose to request the procedure online, follow these steps

Log in with your BBVA username

Go to Inheritance processing

Check your details

Identify yourself

Return to bbva.es

You choose how to request the processing of your inheritance

Online

At your BBVA branch

These are the stages of the process that we will follow together

1. Notification of death

2. Certificate of positions

3. Documentation for the distribution

What documentation are you going to need?

Do you want more information on the Inheritance Processing service?

Would you like more information?

Create your username for BBVA