How can I increase my security when browsing the Internet?

To browse the Internet securely, protecting your data and avoiding any cybersecurity incidents, we recommend following these tips: Your passwords are yours alone. Never share your card pin, or your codes or passwords with anyone , and don't share them in any chat, email or SMS messages. Do not share any personal data with strangers , even if they ask you to do so in a phone call or through a website that you have accessed from an email or an SMS message on your cell phone. Regularly update your internet browser, the applications you use and the operating system of your devices (computer, ipad, mobile...). You also need to install and keep an antivirus and antimalware software running . The best way to access BBVA's online banking is by typing the address 'www.bbva.es' in your browser. Avoid accessing it from Google links . If you receive an email or an SMS message from a sender that you don't know, or that seems suspicious to you because of something, be it the images or the wording of the text, do not click on any link that they may contain . Finally, remember that BBVA will never ask you for a one-time password (OTP) in emails, SMS messages or phone calls not initiated by you. If you experience any cybersecurity incident relating to your accounts or cards, please contact BBVA at +34 900 102 801.

How can I shop online safely?

Shopping online today is very safe. Just take the following advice into account: Regularly update the operating system of the device you use to make purchases (computer, iPad, cell phone, etc.) and install and keep an antivirus software running. Avoid making purchases if you connect to the Internet via a public Wi-Fi network. Check that the website where you are making your purchase has an address that begins with 'HTTPS' (not 'HTTP'). In online stores that you do not yet know, before making your first purchase, check the company information by consulting the 'Who we are' section, fiscal domain, physical address, etc. Read the opinions of people who have already purchased from the online store.

How can I manage my passwords?

Using one password for everything is not a safe practice. It is advisable to use a wide variety of passwords, if possible one for each website. In this way, if any of them were exposed, only the security of one website would be compromised. To help you manage your 'username/password' pairs, it is best to store them in a password management program, which you will access with a master password. This way, you just have to memorize a single password to access all the others, which may be as complex as you wish, because there is no risk of not remembering them.

What are the advantages of using Biometrics as an authentication method?

Biometrics is currently the safest, most convenient and most reliable authentication system to protect your account and prevent identity theft . This identification technology uses a set of physical data specific to each person, such as a fingerprint, face or iris, which, being unique and non-transferable are very difficult to steal or falsify. Activating your biometrics as an access method allows you to operate easily and quickly with your account, since it is not necessary to remember passwords or receive passwords by SMS with confirmation or authorization codes to carry out your operations.

How can I enable or disable discreet mode in the app?

Discreet mode strengthens your online security by hiding in the app, temporarily or permanently, the amounts of your accounts and the details of some products in the global position, so that you can view them with peace of mind from wherever you want. To enable or disable discreet mode you just have to: Log into the app At the top right, tap Menu > Settings > Discreet mode Choose the duration you prefer to hide your information, temporary or permanent. If you activate it temporarily your information will be hidden until you close the session . If you enable it permanently , your account totals and also the amounts of your purchases, bills or deposits, will be hidden until you disable discreet mode manually.

Tools

We offer you cutting-edge technology solutions so that nothing prevents you from enjoying the opportunities of the digital age.

Make the most of BBVA's tools to digitally secure your finances

Make your logins and transactions more secure using your fingerprint, face or iris.

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Enjoy an extra level of security when you shop over the phone and online thanks to the Aqua Card.

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Control the use of your card by disabling it in the event of theft, loss or lack of use.

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Receive automatic notifications and alerts against possible fraud and cyberattacks.

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Protect the privacy of the data displayed in the BBVA app from the eyes of strangers.

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Increase the protection of online card payments even further by confirming your identity in 2 steps.

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