Biometrics

You are the best protection for your account

Biometrics uses your unique physical characteristics, such as your fingerprint or face, to identify you and provide maximum security for your online transactions.

Strengthen your account security

Biometric access is very easy to activate and offers better login security than the usual password. Your biometric data is unique in the world and always goes with you, so no one else can use it to access your account.

Signing in the app, which can also be done using fingerprint or facial recognition, helps keep your money more protected from cyberattacks. With this option, you will stop receiving SMS messages with authorization codes, and transactions can only be carried out from the app.

When you access the app or authorize transactions, your cell phone will read your biometrics. BBVA does not store or process the biometric data registered in your device, so you do not need to register your fingerprint or face in our app.

  • Log in in a matter of seconds

    No need to write and memorize passwords or codes, just using your face or your fingerprint.

  • Hassle-free

    By not relying on SMS, you can confirm your transactions even if your cell phone does not have a signal.

  • Secure your account

    Only you have your biometric data, no one will be able to copy them.

Step by step

Activate access and sign in 1 minute

Before opening the BBVA app, make sure your biometric data is registered on your cell phone or tablet. Once you have registered it, follow these instructions to register the functionality in the app: 
  1. To enable biometric access, go to the BBVA app, then tap the menu in the top right > Security & Privacy > Access/Signing Settings > Biometric access. You will receive an SMS with a code. When you confirm, you will have successfully activated this option. 
  2. To make transfers, Bizum or other transactions, you need to enable signing in the app. Go to the BBVA app, then tap the menu in the top right > Security & Privacy > Access/Signing Settings > Tap “Sign” and follow the on-screen instructions. You will need to have your DNI/NIE (identity card/non-national identity card) at hand, or if you have Android, you can also use your BBVA card. Once signing is enabled, you can add a further verification step (biometrics) before confirming the transaction

Some questions that may come up

BBVA never stores or processes the biometric information from your mobile or tablet. We offer the option to access and conduct banking transactions by validating your biometrics using your own device. You can enable or disable biometric identification in your app at no cost whenever you wish.

BBVA does not monitor this technical feature and it is solely dependent on the manufacturer of the device. Therefore, before using the BBVA app, we suggest you check your device's operation, security conditions, and guarantees from the device manufacturer.