Although insurance companies offer guidelines for filing claims, several articles in the law also regulate this process and it's important to know what they say, since whether or not the insurer restores the damaged goods could depend on it.
The law sets a maximum period of seven days to report the loss from the time the "loss becomes known". This means that as soon as you realize that a loss has occurred, you must contact your insurance company and provide them with “all types of information about the circumstances and consequences of the loss”.
The law also states that policyholders must use all the means at their disposal to “reduce the consequences of the loss”. If this is not done, the insurer can reduce the amount of compensation offered or even deny compensation altogether if it is demonstrated that there was an “intention to harm or deceive the insurer”.
Then, "if the parties were to agree at any time as to the amount and method of compensation, the insurer shall pay the agreed sum or take the necessary steps to replace the insured object".
If, however, an agreement is not reached, each party shall assign an expert. These experts can reach an agreement and jointly resolve “the causes of the loss, the value of the damages, and any other circumstances that may influence determination of the compensation amount”. However, if the experts cannot agree, a third expert designated jointly by both parties will come into the picture, and this third expert will pronounce a resolution.
It's important to keep in mind that in this process, each party will pay for its own expert, and if a third expert is needed, that cost will be divided between the insurer and the policyholder. There is one exception however, which is that if either of the parties has made the hiring of experts necessary by claiming an assessment of the damage that is clearly disproportionate, this party will be solely responsible for all of these expenses.