Branches and ATMs

At BBVA, we have a large network of branches, here to deal with all of your transactions. But we want to go a bit further; which is why we are implementing new services in our branches to improve your experience and always offer you quality customer care: 

• Customer Wait Time Manager, to optimise your experience and cut down on in-branch wait times. 
  
• Customer ID Management, to make sure you are seen by the right person for the transaction you wish to make. 

Our network of 6,000 BBVA ATMs gives you the independence you need to carry out your operations in simpler, more customized, faster and more secure manner. Find your nearest ATM and discover all the transactions you can do at BBVA ATMs (see table). 

Furthermore, the new browsing features of our ATMs make it easier for you to carry out your usual operations and also offer new innovative functions and services. 

Advantages:

• We have unified the design and made it similar to bbva.es and mobile applications. So that your browsing experience is the same regardless of the channel you are using.
• Improvements in access and browsing experience, as it is now possible to access and operate at ATMs with your bbva.es passwords.
• New functions and services, such as buying and selling securities, cancelling cards due to theft or loss, the option of selecting the type of bank notes (€20 or €50) in cash withdrawals...
• And always maintaining the strict security levels of BBVA. 
  

In the Actibva web portal, we will tell you what to do if there is an incident at any of our ATMs.