When and how will I receive my debit card?

We'll explain how to know when you'll receive your card depending on the method you used to apply for it.

If you have registered as a new customer in BBVA.es or on your smartphone through m.bbva.es or the BBVA mobile application and you want to know when you will receive your debit card, please follow these instructions.

It is important to remember which system you used to register as a customer.

First, complete your identification process to make your account operational: make sure you have sent all the documentation requested (a scanned copy of your NIF/NIE, etc.). The process can take from 10 to 12 days. Once you have completed the process, you will receive a Welcome email and SMS from the bank, and your account will be operational for deposits and payments (e.g. transfers). You can track your debit card issue status from the "Cards" section.

  1. Go to BBVA.es
  2. Click on the Log in button and identify yourself.
  3. Go to the card section (just under the accounts section, on the home screen).
  4. You will see your card details:
    • Active or pending activation.
    • The status of your new card (Registered > In Progress > Sent).
    • Mailing address.

If you completed the registration process correctly (including a successful video call) and you have received the Welcome email and SMS, we recommend you do the following:

  1. Download the BBVA.es app or go to m.bbva.es
  2. Log in to your global position with your login password (DNI + Password). Remember that you set your password during your registration process in the Bank.
  3. Go to the card section (just under the accounts section, on the home screen).
  4. You will see your card details:
    • Active or pending activation.
    • The status of your new card (Registered > In Progress > Sent).
    • Mailing address.
  1. Open the BBVA Mobile app.
  2. Log in to your global position with your login password (DNI + Password). Remember that you set your password during your registration process in the Bank.
  3. Go to the card section (just under the accounts section, on the home screen).
  4. You will see your card details:
    • Active or pending activation.
    • The status of your new card (Registered > In Progress > Sent).
    • Mailing address.

Remember:

You will receive your card at the home address you provided a few days after we let you know that your account is active. You will receive the PIN for the card via SMS.

 

Are you interested in the BBVA Después Credit Card? Learn more here.