I have forgotten the PIN for my card. What can I do?

We'll tell you how to recover the PIN for your card quickly.

At any BBVA branch

You can go to a BBVA branch and request the PIN for your card from the teller.

  • You will need to bring the physical debit or credit card for which you want to request the PIN.
  • You will need to identify yourself by showing your DNI, passport or resident's card.
  • You will then be given a one-time password which you will be able to take to a BBVA ATM to change your card's PIN
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  • We'll tell you how to use this service to withdraw cash from an ATM without a card.
  • At BBVA, we'll explain the differences between credit and debit cards in a clear and simple manner.
  • We'll explain how to deposit cash at an ATM so you can do so whenever you want.
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Card tools

  • Discover the features of each of the cards that BBVA can offer you, thanks to this comparison tool.