Pay careful attention to who is sending emails and do not download attachments or click on links if they are suspicious or you were not expecting them. Exercise even more extreme caution if the instructions and actions of these emails are out of the ordinary.

Pay attention to payment instructions by email, especially those containing new beneficiary banks or account numbers. Confirm any change by contacting the sender via another channel before making the payment.

Your passwords and passcodes to approve transactions are secret and non-transferable. Do not share them through any channel. BBVA will never call you to request this information or ask you by SMS by including links or emails.

Keep the browser, applications and operating system on devices up to date at all times. Install, keep updated and enable anti-virus and anti-malware software. and always download apps from official marketplaces or stores.

Finally, it is very important that you raise awareness of cybersecurity among employees, and disseminate and reinforce a culture of security.