The first step is to block your cards by choosing one of these two options:
- Block the card: From BBVA.es, the BBVA España app or by calling 91 224 94 26
- Limit card features: From BBVA.es or the BBVA España app.
If you block the card, we will automatically send a new card with the same contract as the previous one and the same PIN. This new card will also have a new PAN, which means that your old card's recent transaction history will not be carried over.
We recommend that you check the most recent transactions made from your cards or accounts.
Go to BBVA.es, the BBVA España App, an ATM, or call 91 224 94 26 to let us know about any transactions you do not recognize.
Please report any theft to the police.
We may request a copy of the police report at some point; this helps keep everyone safer.