The first step is to block your cards by choosing one of these two options:
- Block the card: From BBVA.es, the BBVA España app or by calling 900 102 801.
- Limit card features: From BBVA.es or the BBVA España app.
If you block the card, we will automatically send a new card with the same contract as the previous one and the same PIN. This new card will also have a new PAN, which means that your old card's recent transaction history will not be carried over.
We recommend that you check the most recent transactions made from your cards or accounts.
From bbva.es, the BBVA España app, an ATM, or by calling 900 102 801 to let us know if you see any transactions you don't recognize.
Please report any theft to the police.
We may request a copy of the police report at some point; this helps keep everyone safer.