Customer service
Get answers to any questions related to BBVA's services and products
I have been the victim of fraud using online banking or my cards
In order for us to act as quickly as possible, click on this link where we offer you all the information you need to process your incident.
Featured topics
Payments
We'll answer your questions on taxes, paying from your phone, shopping securely online and much more.
Certificates
Everything you need to know about certificates, what they are, how to request them...
Bills
Get all the information you need on your bills: how to pay them, direct debit them at BBVA, and more.
Taxes
Whether you're a private individual, a self-employed worker or a company, we have all the tax information you need.
Transfers
Answers to FAQs on transfers: how to do them, consult them, what fees apply...
User management
We'll answer questions on managing your passwords, unlocking your account, the security related to your data, etc.
Do you need any type of documentation?
If you are a customer and you need a report or documentation for one of your products, remember that you have them available in your private area, on the website or the app, or by going to any nearby branch.
Contact us
Branches and ATMs
You can get your questions answered at any of the branches in our extensive network.
BBVA on Social Networks
We have a presence on various social networks so you can communicate with us from anywhere in the world.
Information on minimum interest clauses
View related information.
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I want to suggest something
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BBVA group customer care offices and bodies
You can consult all of the BBVA customer services by clicking here.