Customer service

Get answers to any questions related to BBVA's services and products

I have been the victim of fraud using online banking or my cards

In order for us to act as quickly as possible, click on this link where we offer you all the information you need to process your incident.

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Featured topics


We'll answer your questions on taxes, paying from your phone, shopping securely online and much more.


Everything you need to know about certificates, what they are, how to request them...


Get all the information you need on your bills: how to pay them, direct debit them at BBVA, and more.


Whether you're a private individual, a self-employed worker or a company, we have all the tax information you need.

Inheritance Processing

Find all the information you need on processing inheritances at BBVA.


Answers to FAQs on transfers: how to do them, consult them, what fees apply...

User management

We'll answer questions on managing your passwords, unlocking your account, the security related to your data, etc.

Do you need any type of documentation?

If you are a customer and you need a report or documentation for one of your products, remember that you have them available in your private area, on the website or the app, or by going to any nearby branch.

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Contact us

Branches and ATMs

You can get your questions answered at any of the branches in our extensive network.

By phone

We have several numbers that you can contact us on.

BBVA on Social Networks

We have a presence on various social networks so you can communicate with us from anywhere in the world.
Information on minimum interest clauses

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  • I have a query

    Send us any question you have and we will answer you as soon as possible
  • I want to suggest something

    Share ideas and comments that you think might help us to keep improving the BBVA experience
  • I have a complaint

    I want to file a legal complaint.

BBVA group customer care offices and bodies

You can consult all of the BBVA customer services by clicking here.