I've had an accident! What should I do?

Contact BBVA Allianz by calling 900 107 401 , 913 923 411 or by sending an email to tramitacionaccidentes@bbvaallianz.es . If you need home assistance, call 914 522 963 .

What conditions must I comply with to take out this accident insurance?

The policyholder and the insured may be different people, but they must comply with the following conditions: The policyholder must be an individual with a NIF (Tax ID Card) or NIE (Non-national ID Card) who is over 18 years old and living in Spain. The insureds must be individuals with a NIF (Tax ID Card) or NIE (Non-national ID Card) who are over 18 years old, aged between 18 and 65, who live in Spain and who are not self-employed. The maximum age of coverage is 70 years.

What waiting periods does this insurance have?

No, this insurance has no waiting periods. In the event of an accident, you can access coverage from the outset and without waiting.

How long does the contract last?

The insurance policy will renew automatically every year on the same date and can only be cancelled with one month's notice before the policy expires. The maximum age of coverage is 70 years.

Are all accidents covered?

The following activities will be excluded from the policy and will not be covered in any way: Accidents that occur before the insurance policy takes effect. Accidents resulting from armed forces activities, acts of war, terrorism, etc. Accidents that occur in catastrophic events such as earthquakes, tsunamis, hurricanes, pandemics, etc. Consequences of participation in criminal acts, bets or fights, other than acting in self-defense. Events caused voluntarily by the insured. Practice of high risk activities such as motor racing, sports diving, skydiving, gliding or similar. Sports considered as high risk such as boxing, mountaineering, rugby, winter sports, bungee jumping or similar. Accidents resulting from incidents involving fighting bulls. Accidents whilst driving without a valid permit. Use of aircraft that are not strictly used for public transport. Accidents whilst in a state of alcoholism, drunkenness or drug use. Accidents in unexplored areas. Any illness, regardless of its nature. Injuries from medical treatments performed for reasons other than health, such as cosmetic or obesity surgery, and treatments for sterility or infertility. You can see details of all the exclusions in the information document.

What will I have to do if I don't want to renew my accident insurance?

You can ask for your insurance policy not to be renewed whenever you like, provided you do so at least one month before the annual renewal of your contract. This will prevent the policy from being renewed on the renewal date. Just put your decision in writing and send it together with a photocopy of your National ID Card (DNI), or equivalent document to BBVA Allianz Seguros, Calle Ramírez de Arellano, 35 28043 Madrid. You can also send it to any BBVA Group branch, or to the email address seguros@bbvaseguros.es

Who is the insurance company?

Product underwritten by BBVA ALLIANZ SEGUROS Y REASEGUROS S.A.

Who is the intermediary?

BBVA MEDIACIÓN, OPERADOR DE BANCA-SEGUROS VINCULADO, S.A. listed in the Administrative Register of Insurance Brokers of the Directorate-General for Insurance and Pension Funds under code OV-0060. Has an approved public liability insurance policy.

BBVA Allianz Accident Protection Insurance

Get peace of mind for unexpected accidents

Our accident insurance offers you financial protection and medical assistance in the event of death, disability or injuries resulting from an accident.
You can pay for your insurance policies over 12 months with no additional cost, and save up to 15% by grouping your policies together with the BBVA Plan EstarSeguro.

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Move without fear, with us by your side

Our accident insurance will be your greatest ally when you need it most.

Financial compensation

Payment of the insured capital in the event of death or permanent disability.
Medical expenses

We'll cover medical expenses for injuries caused by an accident.
At-home care

Cleaning, food purchases, childcare and pet care.
Telephone assistance

Psychological and medical care, legal advice and counselling.

Financial protection for accidents

You can choose insured capital of €100,000, €150,000 or €200,000, depending on the type of cover you need.

In the event the insured is left with a total and permanent disability following an accident, the chosen amount of capital will be paid to the insured's beneficiaries.
Includes road traffic accidents as a pedestrian or using vehicles, bicycles, boats or public transport.
If the partner of the insured dies in an accident, the insured capital will be paid if both the insured and their partner were involved in the accident.

We'll cover your medical expenses when it matters most

Cost of medical, pharmaceutical and hospital admission expenses for one year due to accident injuries.

Including the first purchase of prostheses (dentures, glasses, hearing aids and orthopaedic devices), up to €600 a year.
Expenses for facial cosmetic surgery due to physical deterioration after a medical treatment, up to €3,000 a year.
Expenses outside Spain of up to €1,500 a year.
Payment of a financial benefit amounting to €60 for each day spent in hospital to receive medical or surgical treatment due to an accident.

Monthly payment with BBVA Plan EstarSeguro

BBVA Plan EstarSeguro is a free card with no fees. You can bundle your BBVA insurance policies into a single bill, split the payment over 12 months at no added cost and save up to 15%. The more policies you bundle together, the more you save.

Home care to help you recover

We'll provide you with a network of professionals while you are in hospital or have a medical prescription to stay at home:

Home care and childcare: cleaning and household chores, care for dependents, and purchase and delivery of food. Up to 35 hours a year.
Transport of a family member to care for children, up to €1,000 per year.
Pet care (dogs and cats), up to five days per claim.
Telephone assistance services: psychological, medical, dietary and legal advice, second diagnosis due to permanent disability, plus social guidance and counselling.

Request information

You can download the documents before you take out your accident insurance

So you can study the insurance policy you are thinking about taking out in detail, find out what it does and does not cover, what conditions you have to meet to get it, or what to do if you decide not to renew it.

Download documentation