Aid for those affected by the DANA
Learn about the different actions implemented.
We help you with your operations, your insurance and your loans
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Branches and cash withdrawals
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BBVA Insurance
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Public aid
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Self-employed workers and SMEs
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Payment or financing terms
At its ATMs in the province of Valencia
BBVA will not charge a fee for debit cash withdrawals
In an effort to support those affected by the DANA, BBVA will not charge a fee for debit cash withdrawals at its ATMs in the province of Valencia. This means that customers of any bank can withdraw cash for free at more than a hundred BBVA ATMs.
The measure, which is in force until December 1, could be extended if necessary.
Where to contact us
You can also contact the Insurance Consortium directly
If you have suffered damages due to the DANA storm and are insured, the Insurance Compensation Consortium will cover the economic damage.
Telephone numbers for reporting claims: 900 222 665 - 952 367 042. And through the CCS website.
- Claim for compensation for personal damages: what data will the Consortium ask for?
- Claim for compensation for property damage: what data will the Consortium ask for?
Si vives en alguno de los 78 municipios afectados, conoce las ayudas vigentes y cómo solicitarlas
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Medidas urgentes afectados por la DANA
Medidas Real Decreto Ley 6/2024 de 5 de noviembre sobre acciones urgentes de respuesta ante los daños de la DANA.
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Línea de avales ICO DANA
Nueva línea de avales ICO DANA, dirigida a hogares, autónomos y empresas para facilitarles financiación y poder recuperar la normalidad en el menor tiempo posible.
Information for people affected by the DANA storm
POS terminal fees
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Maintenance fees for inactivity
October fees (charged on November 4) will be refunded from the central office to customers affected by the DANA.
The maintenance and administration fees for the months of November, December and January will also not be charged.
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POS terminal tariffs
BBVA will not charge POS flat rate fees corresponding to November, December and January to customers affected by the DANA.
If you need a new terminal, you can request it without having to go to a branch. Contact Redsys by calling 910 861 504 or by WhatsApp on 696 239 671, and they will take care of the installation.
Reinforced attention to incidents in POS terminals
On behalf of Redsys, a special strategy has been set up to support businesses affected by the DANA, to speed up the relaunch of their POS terminals, and with extra stock of POS terminals and field equipment. A special telephone hotline has also set up: 910 861 504.
POS terminals not found or destroyed must be cancelled and reported as lost. Remember that cardless payment solutions are also available through Paygold or Bizum business.
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Do you need to review your payment or financing terms?
If you have difficulty paying, you can contact your adviser or Contact BBVA for a personalized study.
I want to help
Your support really makes a difference
To contribute to the relief effort and provide assistance to the people affected by the DANA
BBVA will donate four million euros to the Spanish Red Cross
This donation will initially be used to respond to the most urgent needs and, subsequently, to support the recovery of the thousands of people who have been affected.
This initiative is in addition to the package of emergency measures launched by BBVA, including a donation campaign by its customers and employees through Bizum, which has already raised more than six million euros.