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Aid for those affected by the DANA

Learn about the different actions implemented.

We help you with your operations, your insurance and your loans

At its ATMs in the province of Valencia

BBVA will not charge a fee for debit cash withdrawals

In an effort to support those affected by the DANA, BBVA will not charge a fee for debit cash withdrawals at its ATMs in the province of Valencia. This means that customers of any bank can withdraw cash for free at more than a hundred BBVA ATMs.

The measure, which is in force until December 1, could be extended if necessary.

Where to contact us

You can also contact the Insurance Consortium directly

If you have suffered damages due to the DANA storm and are insured, the Insurance Compensation Consortium will cover the economic damage.

Telephone numbers for reporting claims: 900 222 665 - 952 367 042. And through the CCS website.

If you live in any of the 78 affected municipalities, learn about the current aid available and how to apply for it

  • Urgent measures for those affected by the DANA

    Measures of Royal Decree Law 6/2024 of November 5 on urgent measures to respond to the damage caused by the DANA storm.

  • Advances on unemployment benefits

    BBVA is party to the agreement signed by the Spanish Public Employment Service (SEPE) and the AEB to advance the unemployment benefits recognized by SEPE that are pending payment due to the situation caused by the flooding.

  • ICO DANA guarantee facility

    New ICO DANA guarantee facility aimed at households, self-employed individuals, and companies to facilitate financing and help them return to normalcy as quickly as possible.

Information for people affected by the DANA storm

If you want to keep up to date with the latest measures, procedures and government news, you will find information of interest related to the DANA storm on this page.

POS terminal fees

Applicable to municipalities affected by the DANA

  • Maintenance fees for inactivity

    October fees (charged on November 4) will be refunded from the central office to customers affected by the DANA.

    The maintenance and administration fees for the months of November, December and January will also not be charged.

  • POS terminal tariffs

    BBVA will not charge POS flat rate fees corresponding to November, December and January to customers affected by the DANA.

    If you need a new terminal, you can request it without having to go to a branch. Contact Redsys by calling 910 861 504 or by WhatsApp on 696 239 671, and they will take care of the installation. 

Reinforced attention to incidents in POS terminals

On behalf of Redsys, a special strategy has been set up to support businesses affected by the DANA, to speed up the relaunch of their POS terminals, and with extra stock of POS terminals and field equipment. A special telephone hotline has also set up: 910 861 504.

POS terminals not found or destroyed must be cancelled and reported as lost. Remember that cardless payment solutions are also available through Paygold or Bizum business.

  • Do you need to review your payment or financing terms?

    If you have difficulty paying, you can contact your adviser or Contact BBVA for a personalized study.

     

I want to help

Your support really makes a difference

Collaborate now with a Bizum so that the Red Cross can help people affected by the flooding*.
*If you are not a customer but you want to pitch in, you can send a Bizum to code 33467 or make a deposit or regular transfer to the Spanish Red Cross account: ES92 0182 2370 4600 1002 2227.

To contribute to the relief effort and provide assistance to the people affected by the DANA

BBVA will donate four million euros to the Spanish Red Cross

This donation will initially be used to respond to the most urgent needs and, subsequently, to support the recovery of the thousands of people who have been affected.

This initiative is in addition to the package of emergency measures launched by BBVA, including a donation campaign by its customers and employees through Bizum, which has already raised more than six million euros.