Your data at BBVA
Your data: this is your personal data and we only use it with your consent
What information do we have about you?
Because we know that transparency is fundamental, we want to give you some examples of the information we have about you and where it comes from.
- Data that identifies you:
For example, your name, your postal address, your email address... This way we can contact you to manage the products and services you have, apply for or take out with us.
- Data that tells us about you:
This is basic information you provide, such as your address and date of birth. This makes it easy for you to provide information that we will ask for if you want to become a customer.
- Details that let you log in to your private area and digitally sign documents in BBVA:
This includes the code or password you use to log in and sign documents on our online channels, such as the BBVA website and app.
- Data about your operations:
For example, transfers and movements for the products you have added from other banks. It is about guaranteeing the privacy and security of your data.
- Economic data:
Provided by you and related to your economic activity.
What can you do with the data?
Your data are yours and you have control over them. We never do anything with it without your consent. The information related to your products and services is always available in your personal non-customer area of bbva.es or the BBVA app so that you can:
- View them.
- Amend them when they are incorrect.
- Request to have your personal data deleted, except those required by law in order to provide you our services.
- Allow us to access your data in other banks.
- Ask that your details not be used for any of the purposes for which you have not previously given us your consent.
All about the processing of personal data
Furthermore, if you request it, you will receive by email a file with the personal data you have provided and that which has been obtained during your contractual relationship with BBVA so that you can transfer it to another bank (known as portability).
How do we protect your data?