Your data at BBVA

The promise of a bank that cares responsibly for your data.
Through this initiative we want to help you better understand how we keep your data and the options you have available to control its use. Because the more you know, the better your decisions. Because the more you know, the better your decisions.

Your data: this is your personal data and we only use it with your consent

Your personal data belongs to you. Therefore, you control it. BBVA is committed to rigorous data protection and never does anything to your data without your permission. And as privacy is important, we process your data with maximum respect and store them securely. For this reason, we have the strictest security measures to guarantee confidential communications.

What information do we have about you?

Because we know that transparency is fundamental, we want to give you some examples of the information we have about you and where it comes from.

  • Data that identifies you:

For example, your name, your postal address, your email address... This way we can contact you to manage the products and services you have, apply for or take out with us.

  • Data that tells us about you:

This is basic information you provide, such as your address and date of birth. This makes it easy for you to provide information that we will ask for if you want to become a customer.

  • Details that let you log in to your private area and digitally sign documents in BBVA:

This includes the code or password you use to log in and sign documents on our online channels, such as the BBVA website and app.

  • Data about your operations:

For example, transfers and movements for the products you have added from other banks. It is about guaranteeing the privacy and security of your data.

  • Economic data:

Provided by you and related to your economic activity.

What can you do with the data?

Your data are yours and you have control over them. We never do anything with it without your consent. The information related to your products and services is always available in your personal non-customer area of or the BBVA app so that you can:

  • View them.
  • Amend them when they are incorrect.
  • Request to have your personal data deleted, except those required by law in order to provide you our services.
  • Allow us to access your data in other banks.
  • Ask that your details not be used for any of the purposes for which you have not previously given us your consent.

All about the processing of personal data

Furthermore, if you request it, you will receive by email a file with the personal data you have provided and that which has been obtained during your contractual relationship with BBVA so that you can transfer it to another bank (known as portability).

How do we protect your data?

We safeguard your personal data in the same way that we have been looking after your money for over 150 years. At BBVA we guarantee that our security procedures, infrastructures and measures are designed to provide your personal data the highest levels of protection. Moreover, we demand that the people who process your data do so always with the greatest respect, according to the self-regulated code of conduct for BBVA employees. Our commitment to compliance is a commitment to our customers.

Data always for your benefit

Through the information that you give us, we help your to make the best decisions, offering you information you did not have before at no additional cost and in a simple format.