Cybersecurity
Protect yourself from fraud with our security tips
Knowing and avoiding digital fraud is easy if you are well-informed. That's why we want to help you with some very simple tips.
Protect your banking information
- BBVA does not include links or phone numbers in its SMS messages. If you get one like this, it's fake. Elimínalo. Remember that BBVA's official messages now appear in a thread containing the bank's name and logo.
- BBVA will never ask you to make or cancel transactions or go to an ATM to make transfers.
- Always bank in BBVA's secure environment: in the app or by typing the web address into the browser. Don't access online banking through links included in messages.
- Activate biometrics in the app to log in and sign transactions. Biometrics uses your unique physical characteristics to identify you and provide maximum security for your online transactions.
Cybersecurity in one minute
Watch these short videos where some types of fraud are explained.
Types of fraud that can affect you
Types of fraud that can affect you
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How to identify SMS messages that are not from BBVA
We have some simple tips to keep you protected against fraudulent SMS messages.
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What is "CEO Fraud"?
If you don't want to be the victim of this type of attack, in this article we explain how to help you avoid them.
If you think you have been a victim of fraud, call us
If you've been a victim of cybercrime, call BBVA at 900 102 801. Please report any theft to the police.
Check our practical guide here to file a complaint if you notice unusual activity.
