Request to Pay

A new way to request payments from your customers

  • Streamline payments: both the submission of the request and the receipt of the payment are instant and online.
  • You get more control over your collections than with other traditional methods.
  • Everything is recorded in just one place (sending, accepting the request and payment).

Discover how to transform your collections management

In this short video, we’ll show you how to streamline your collections, automate processes, and take control in seconds with Request to Pay.

How does Request to Pay* work?

  • You send a request to the customer

    When you want to collect from a customer, just send them a Request to Pay with the payment amount and details.

  • The customer accepts and pays you

    Your customer receives it and can see all the details. What's more, the payment process is carried out directly from Request to Pay and you will receive it through a transfer.

Request to Pay: everything you earn

You decide when and how you're paid

  • More flexibility

    When generating a Request to Pay, you set the deadlines for your customers to accept and pay, which can be immediate or by setting a specific date.

    If your customer rejects the request, you will receive the reason for the rejection, enabling you to anticipate possible non-payments.

  • Don't waste time processing mandates
    You save the hassle of sending a mandate and waiting for the customer to accept and sign it before you can set up a direct debit. Request to Pay is more direct: you set it up, send it and get paid.

Easier recovery management

  • Save time and money processing non-payments

    When a customer doesn't pay a direct debited bill, things get complicated: you don't know exactly when you'll get paid, how, or what the payment will be for.

    Request to Pay lets you send a payment request or reuse an existing one. Your customer will be able to review all the details of the request before accepting and confirming payment.

    In addition, this payment is made by transfer, is irrevocable, and does not permit returned payments, unlike direct debits.

It gives you a competitive edge

  • Boost your sales
    The payment method has a strategic value for your business. This option lets you give your customers a sense of control without losing it yourself, which is very useful considering that direct debits are becoming less popular, especially among young people.
  • It works throughout Europe
    Request to Pay is compatible with leading banks throughout Europe. If you have business in other countries, you can use this payment method in different areas.

BBVA, the best Digital Bank in Spain for Companies 2025

The prestigious publication Global Finance has recognized BBVA as the best digital bank in Spain for businesses in 2025.

Would you like more information?

Request to Pay is a new payment method that lets you send payment requests to your customers. You can set up the acceptance/rejection and payment terms directly in the app. Your customer receives the request and, if they are satisfied, accepts and makes the payment.

*Request to Pay is a digital method that allows you, as a payee (business), to request payment of outstanding amounts from your debtors (businesses or individuals) through your online banking. If they approve your request, the corresponding transfer will be processed on your behalf in a convenient, automatic, and secure manner.
Request to Pay