Header Covid 2

COVID-19

We're taking a step forward to be part of the solution

Despite the distancing that the exceptional situation we're living through requires of us, everyone at BBVA is devoting all our resources, our technology and our heart to a single objective: to get through this stronger. And together we'll do it.

At our branches, we're helping you go back to normal
Although we recommend you continue banking online, the branches in the BBVA network are gradually reopening their doors. To improve operations and wait times at our branches, starting June 5, the new schedule for our teller service is from 8:30 to 11:00 am.

We're with you, we're with everyone. We're part of the solution.

We're at your side

To support you financially if you've had to stop working, or have lost your job, we support and are expanding upon the financial assistance that was approved by the Government:

  • By postponing payments on personal loans, and mortgage and rental payments on your home if it's part of the Social Housing Fund.
  • Helping you to redeem your Pension Plan and EPSV.
  • Offering you financing to cover the rent payment on your primary residence, with no fees or interest and with the ICO guarantee.

If you're receiving unemployment benefits, we'll deposit it early in June, just as we did in April and May. 

If you have investment products, we can help you manage the uncertainty by explaining how the markets are evolving with daily analyses from our experts.

And if you're a pensioner, in March, April and May, we moved up the deposit of your Social Security pension payment.

We're there for self-employed workers and companies

To enhance digital capabilities and make it easier to get access to financing, we're making available immediate liquidity lines worth 25 billion euros.

In addition, to help support and prop up our business fabric, which is being devastated by this crisis, we are passing on the assistance approved by the Government in the form of ICO guarantee lines.

And to guide companies that have investments, our experts provide daily analyses to help them understand how the evolution of the markets is affecting them.

We're open so you can bank online

To make it a little easier for you to stay home, even if you're self-employed, you can do all your banking from bbva.es and the BBVA app, at any time and without having to go to a branch.

And to make it easier for companies to implement remote operations, we are also reinforcing the teams that support them through online channels. 

Online banking for individuals and self-employed workers

Online operations for companies

We are committed to cybersecurity

To help protect against the increased number of computer threats due to the coronavirus, our experts are offering the information you need to stay safe online.

We're here for you

To guide you and give you the support you need in these uncertain times, we have compiled the most valuable tips from some of the professionals who partner with Learning Together, our education project for a better life that already has 860 million views.

This content is only available in Spanish.

We're looking out for everyone's health

To help combat COVID-19, we have donated 35 million euros among all the countries where we are present in order to purchase medical materials and help social organizations, acquiring 400,000 masks and bringing more than 1,000 respirators from China, which have already been distributed in hospitals.

Furthermore, we're supporting our employees' efforts by delivering their donated blankets and cell phone batteries to medical centers, and by matching their donations, which total 2 million euros.

You too can be part of the solution

Our customers have already donated over €400,000 to the Red Cross campaign through Bizum. If you want to help out too, making a donation is simple:

Go into Bizum from the BBVA app, click on "contribute to a charity" and enter code 00087 to make your donation.

All of us who work at BBVA wish to convey a message of hope and solidarity. Together we will come out ahead. We're part of the solution.