Cybersimple

Protect your online purchases at Christmas

Here are some tips to protect you against online fraud

  • We will never call you to ask for codes or passwords or to perform an urgent operation.

  • BBVA does not send SMS messages with links or phone numbers. If you get one, it's fake.

  • If in doubt, don't give out any information. Hang up and call us on Contact BBVA.

Discover how to protect yourself in a cyber-simple way with our videos

  • Be suspicious if you are asked for an urgent payment from an unknown number. If you're unsure, confirm before you act.
  • Check that the link matches the one for the original store. If you notice an error, don't complete the purchase.
  • We will never call you to ask you to carry out an urgent transaction. If in doubt, hang up and call Contact BBVA.
  • Your personal information is essential to fraud. If you don't trust a call, message or email, don't hand over any details.

Would you like to learn about other types of fraud?

  • Your details can be very valuable for cybercriminals to gain your trust. Never share personal information if you're not sure who's asking for it.
  • Do not give out your confidential information by phone. BBVA will never call you to ask you for that kind of information.
  • Don't let anyone access your details: do not share your passwords or codes by phone, SMS or email.