If you still need a new card, you can request a duplicate

Since the one we sent you has been returned, we inform you that we are going to recycle the plastic for your security, but remember that if you need a new card, you can still request a duplicate at no cost.

If the address assigned to your card is incorrect, please amend it*; this is very simple to do.

We'll show you how to do it, just follow the steps outlined below.

How to request a duplicate

Look for the "Operations" button 
Look for "Block or replace card".
You will see several options.
Choose this option to get a duplicate at no cost.