The present document on personal data processing (“Personal Data Processing”) regulates handling of the personal information provided by the users (the “User” or “Users”) of the website www.bbva.es (the “Website”), which is owned by Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”). You can view information about BBVA in the Legal Notice and Conditions of Use.
You can read more about the commitment a responsible bank makes to your data on this page Your data at BBVA
The purpose of this personal data protection policy (“Personal Data Protection Policy") is to provide information about how we obtain, process and protect the personal data that you provide or that we collect via our website, bbva.es (the "Website"), by means of forms and/or cookies, so that you may freely and voluntarily decide whether you want us to process your data.
When you take out products or services with Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”), your personal data will be processed in accordance with the information provided in the corresponding document.
This document serves to inform you about the information that BBVA obtains through the Website. However, the information provided herein does not apply to data that may be obtained by third parties via other websites, even if such sites are linked to the Website.
Please read this Personal Data Protection Policy each time you use the Website, as it may be amended.
Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”), with its registered office at Plaza de San Nicolás 4, 48005, Bilbao, Spain. Email address: email@example.com
You can contact the BBVA Data Protection Officer at the following email address: firstname.lastname@example.org
2. For the purposes and with the authorization indicated in each of the forms used by the Website to collect personal data.
At BBVA, we process your personal data in absolute confidentiality and undertake to keep them confidential. We also guarantee that we will comply with our duty to store your data appropriately by adopting all the measures necessary to prevent them from being altered, lost, processed or accessed without authorization, in accordance with the legal obligations that apply to us as the controller of your data.
At BBVA, we have implemented and maintain the highest levels of security required by legislation to protect your personal data against accidental loss and unauthorized access, processing or disclosure, given the state of technology, the nature of the stored data and the risks to which they are exposed. You can view BBVA's Security section here.
Using data collection forms, BBVA may ask for your consent to contact you via standard mail, email, SMS or any other equivalent means of electronic communication to send you sales-related communications about its products and/or those of third parties that are identified on the form.
If, at any time, you no longer wish to receive communications of this nature, you can withdraw your consent by sending a notification to the following address: email@example.com or Servicio Atención al Cliente Grupo BBVA, APDO: 1598 - 28080 Madrid, including a copy of a document to verify your identity, or else using the link provided in the sales-related communications that you receive.
We will only transfer your personal data to third parties if legally obliged to do so, or if you give your consent.
When your consent is required in order to disclose your personal data to third parties, the relevant data collection forms will indicate why it is necessary to process the data at issue, what data will be disclosed and the identity of the parties that might receive your personal data, or the industries in which they operate.
Please also be aware that certain companies that provide services to BBVA may access your personal data for the same purpose as indicated in the above paragraph (international data transfers). These transfers are made to countries with data protection levels that are equivalent to those of the European Union (suitability decisions issued by the European Commission, standard contractual clauses and certification mechanisms). For further information, please write to the BBVA Data Protection Officer at the following email address: firstname.lastname@example.org
The Website may contain links to other web pages. Please note that BBVA is not liable for the privacy and processing of personal data from other websites. This Personal Data Protection Policy document exclusively applies to information collected on the Website by BBVA. You are advised to read the personal data processing policies of the other websites this Website is linked to, or to visit them by any other means. You can find more information about our linking policy in our Legal Notice here.
|Access||You can view your personal data included in BBVA files.|
BBVA Group Customer Services Department: P.O. Box 1598 - 28080 Madrid.
|Rectification||You can amend your personal data if it is inaccurate.|
|Erasure||You can request for your personal data to be erased.|
|Opposition||You can request for your personal data not to be processed.|
You can request that processing of your data be restricted under the following circumstances:
- While challenges about the accuracy of your data are being checked.
- If it is illegal to process your data, but you object to it being erased.
- If BBVA does not need to process your data, but you need it in order to file or defend claims.
- If you have objected to your data being processed in order to perform an undertaking in the public interest or to satisfy a legitimate concern, while checks are being carried out as to whether the lawful grounds on which to process the data prevail over the ones you cite.
|Portability||You may receive the personal data you have provided in electronic format and transfer it to another entity.|
If you think we have failed to process your personal data in accordance with the regulations, you can contact the Data Processing Officer at the following address: email@example.com
You also have the right to file a claim with the Spanish Data Protection Agency (www.agpd.es)
|In order to exercise your rights, please submit a copy of your national ID (DNI) or equivalent document proving your identity with your application.|
|Exercising these rights is free.|
You can also withdraw your consent at any time without affecting the legality of the data processing procedure by sending a request to the email address: firstname.lastname@example.org, to Servicio Atención al Cliente Grupo BBVA, APDO: 1598 - 28080 Madrid, or by visiting any of our branches. Remember to submit a copy of your national ID (DNI) or equivalent document proving your identity with your application.
Last updated: May 2018
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