Quality

At BBVA we listen to you, so please send us any questions that may arise regarding your relationship with us, easily, conveniently and securely. Our aim: your satisfaction.

BBVA de compras

By phone

Calling to the Call center 91 224 94 26.

Investment funds

Branch network

Where our bank personnel will help you and resolve any questions or inquiries, personally and with the utmost professionalism.

Find your nearest branch at the following link:

BBVA Branches
Other products

By e-mail

If you are a customer and you have a user number and password, you can do this via BBVA Responds/Information by clicking here

If you are not a customer and your email would involve sending personal data, for security reasons, we suggest that you use our network of branches. Otherwise, click here

Investment funds

Customer services bodies and facilities

If you are customer and also a user of BBVA.es you can do it by clicking here

If you are a customer but do not use BBVA.es, click here. Become a user so that communications we send via email are secure.

If you are not a customer, click here

You can see all the BBVA Customer Services by clicking here.

Grupo BBVA's standards for customer protection in Spain

Available for you at any BBVA branch and at the following link.