BBVA will soon update its data protection policy, which you can read here. Starting in July, you will be able to choose the options you prefer and sign the policy on our digital channels or at any of our branches.

Customer service and consumer Ombudsman

Customer Service

By letter

PO Box 1598

28080 Madrid

By email

email: servicioatencioncliente@grupobbva.com

Consumer Ombudsman

Rafael García-Valdecasas Fernández

By letter

PO Box 14460

28080 Madrid

By email

email: defensordelcliente@bbva.com