Customer service and consumer Ombudsman

Customer Service

By letter

PO Box 1598

28080 Madrid

By email

email: reclamacionessac@bbva.com

Through BBVA.es

Once logged in with your personal credentials, the route is:

1. At the top, "Help center > Customer service".

2. In the bottom right, in the section "I have a claim", "File a legal claim".

 

Consumer Ombudsman

Rafael García-Valdecasas Fernández

By letter

PO Box 14460

28080 Madrid

By email

email: defensordelcliente@bbva.com