Request for mortgage moratorium

At BBVA, we can help reduce the impact of coronavirus

Royal Decree-Law 8/2020 was published on March 17, and Royal Decree-Law 11/2020 on April 1, detailing the urgent and extraordinary measures to address the socioeconomic impact of COVID-19 and describing the conditions, documents and timeline for requesting the suspension of mortgage payments on a primary residence, properties assigned to a commercial activity, or homes rented by private individuals on which the rent is no longer being paid.

If you're a customer, you have a mortgage with BBVA and you satisfy the conditions, you're eligible for the moratorium, which lets you postpone your mortgage payments for three months, although this period may be extendable. During this time, you will not be charged the payment.

The application of the moratorium will change the duration of the mortgage, meaning that once the mobility restrictions imposed by the state of emergency are lifted, the customer and the Bank will sign a mortgage amendment before a notary to reflect this new duration. The cost of this amendment will be borne by BBVA.


Mortgage moratorium simulator
With our simulator, you can easily find out if you are eligible for the legal moratorium on mortgages (RD 8/2020 and RD 11/2020).

Documentation Required

Employment status documents:

  • If legally unemployed: a certificate issued by the company managing the benefits that shows the monthly amount received for unemployment benefits or subsidies.
  • In the event of a work stoppage by self-employed workers: certificate issued by the State Tax Administration Agency (AEAT) or by the competent body of the Autonomous Community, where applicable, on the statement of work stoppage declared by the applicant.

Documents from the individuals living in the property:

  • Family book or document certifying the registration as a civil partner.
  • Census certificate for the individuals registered in the property, with reference to the time of presentation of the supporting documents and to the previous six months.
  • If applicable, a declaration of disability, dependency or permanent disability to carry out an employment activity.

Documents that certify ownership of the assets:

  • Simple note from the property registry for all members of the family unit.
  • Deed of sale of the home and of the mortgage-secured loan.

Document required for a rental home:

  • Lease Contract.

Affidavit from the borrower/guarantor/mortgagor:

  • Affidavit from all the borrowers indicating compliance with the requirements in place to be considered at the exclusion threshold, according to the form, by the Royal Decree-Law.
If you request the moratorium but can't provide some of the documents required, you can replace it/them with an affidavit that includes an express justification for the reasons, related to the consequences of the COVID-19 crisis, that prevent you from presenting said document(s). Once the state of emergency and any extensions are lifted, you will have one month to provide any document(s) that you did not present earlier.

You can request a moratorium on your mortgage until September 29, 2020.

Once your application has been received and we've reviewed the necessary documentation, if approved, we will implement the moratorium within 15 days.

The laws that lay out this process:

  • Royal Decree-Law 8/2020, published in the Official State Gazette on March 17, 2020.
  • Royal Decree-Law 11/2020, published in the Official State Gazette on April 1, 2020.
Request sector moratorium
Find out what it is and how to request the sector moratorium on a BBVA mortgage or consumer loan.