Moratorium on non-mortgage loans due to COVID-19

Due to the mobility restrictions imposed by the state of emergency, in order to request the moratorium, our customers had to call their usual branch or adviser to find out how to send the necessary documentation and get answers to their questions. 

Employment status documents

• If legally unemployed: a certificate issued by the company managing the benefits that shows the monthly amount received for unemployment benefits or subsidies.
• In the event of a work stoppage by self-employed workers: certificate issued by the State Tax Administration Agency (AEAT) or by the competent body of the Autonomous Community, where applicable, on the statement of work stoppage declared by the applicant.
  

Documents from the individuals living in the property

• Family book or document certifying the registration as a civil partner.
• Census certificate for the individuals registered in the property, with reference to the time of presentation of the supporting documents and to the previous six months.
• If applicable, a declaration of disability, dependency or permanent disability to carry out an employment activity.
  

Affidavit from the borrower
Affidavit from all the borrowers indicating compliance with the requirements in place to be considered at the exclusion threshold, according to the form, by the Royal Decree-Law.

The deadline for requesting this moratorium ended on September 29, 2020. 

 

Royal Decree-Law 11/2020, published in the Official State Gazette on April 1, 2020.